Cancellation by customer:
Booking Cancellation
Once a booking is paid, there is no cancellation and no refund. In case a customer choose to cancel a booking for any reason, full rate will be charged.
No-Shows
Once a booking is a paid, No-shows will be charged total rate; no refunds, rescheduling, or re-booking allowed.
Group Participants Absences.
For group bookings (2 persons & more), the individual making the booking is responsible for informing all members of their group about these conditions. The individual takes responsibility for the entire group. In case a participant refuse to come for any reason or cancelled, there is no refund or rescheduling. The individual who made the booking takes the responsibility to replace the absences, and full rate is charged and any dues should be settled in full.
Customer Delay.
On the day of activity, for any boat, sea or land activities booked, a customer should reach 30 minutes prior to the time of start or boarding. Any delay or if a customer or the group or any participant in the group fails to reach on time, the service provider and Best Adventures Mauritius reserve the right to start the activity and full rate will be charged, there will be no refund and no rescheduling. In case there is any amount, the individual who made the booking takes the responsibility to settle any due amount.
During the Activity.
No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, meal or any other services already utilized.
Activity Change.
If a customer initially books Activity A and later decides to cancel and book Activity B (even if Activity A is available and maintained), the customer must submit a request via email or WhatsApp for approval. If the request is approved both by our service provider and Best Adventures Mauritius it may include additional charges (if any) and no refund will be issued for the price difference between the two activities (if any). Conversely, In case the request not approved by both service provider and Best Adventures Mauritius, the original booking activity remain unchanged, and if the customer makes a no show or cancel the booking activity there will be full rate charged and any amount due should be settled by the individual who made the booking.
Date or Time Change:
If a customer wishes to change their originally booked date or time from January 1st to February 1st, they must submit a request via email or WhatsApp. The change is subject to availability for the new date or time. If the requested date or time is available and approved by both our service provider and Best Adventures Mauritius, the amendment will be made to the new date and it may include additional charges (if any). However, if the price for the new date or time is higher than the original amount paid, the customer must adjust the amount due accordingly. If he customer refuse to make any additional adjusted amount, the original booking date or time remain unchanged and in case the customer make a no show on that date, there will be full rate charged and any amount due should be settled by the individual who made the booking. Conversely, if the price for the new date or time is lower than the original amount paid, no refund will be issued upon approval of the new date.
On the other hand, in case the request for new date or time of activity is not available or not approved by both service provider and Best Adventures Mauritius, the original booking date or time remain unchanged, and if the customer makes a no show on the original date or time, there will be full rate charged and any amount due should be settled by the individual who made the booking.
Weather Conditions.
In the events of adverse weather conditions or forecasts, only the Supplier and Best Adventures Mauritius reserves the right to cancel, reschedule, reroute scheduled tours, attractions, and activities due to hazardous weather conditions or unforeseen operational problems. On the day of activity rain or shine, if the service provider is operational and the customers decides not to go, the customer will be charged full rate for cancellation and any amount due should be settled by the individual who made the booking.
Please Note:
Unforeseen Circumstances on activity day.
Best Adventures Mauritius and the service provider is not responsible for any disruption in the service on the day of activity once the activity has started based on unforeseen situation beyond our control, hence no rescheduling, no rebooking, no refund to customers.
Alcohol Restrictions.
The service provider reserve the right, to stop additional alcohol consumption during the activity, to refuse a client from performing snorkeling and swimming or to terminate their activity for security purpose in case they are found, hence no re-booking and no refund.
Consumer’s Behavior
As a customer of Best Adventures Mauritius, you are accountable for the actions of yourself and your group, and are expected to conduct yourselves respectfully towards the environment and others. Suppliers reserve the right to terminate your stay or activity if your behavior poses a threat of vandalism, violence, or is otherwise deemed inappropriate by them, hence no re-booking, no refund.
Minimum number of participants
In some cases, if a minimum number of participants is not met the service provider reserves the right to reschedules the trip / activity to another date, hence no refund.
Cancellation & Refund Policy by Best Adventures Mauritius
Unforeseen Events
In the event of any unforeseen events beyond our controls include war, terrorist activity, civil unrest, border closures, government regulations, industrial disputes, acts of god, natural or nuclear disasters, technical problems, maintenance issues, and adverse weather conditions or forecasts.
The client will be provided with option:
â–ª The client will be proposed with an equivalent trip or package.
â–ª The client can reschedule for the same activity to another date, subject to availability. The validity is 1 month for rescheduling. Failing to respect validity time, full rate will be charged hence no refund.
â–ª If the client chooses to refuse that option, then Best Adventures Mauritius shall refund the customer with a 5% cancellation fee applicable (for bank processing fee) of the whole amount for the activity which has been cancelled (although this refund may not be guaranteed). Nevertheless, Best Adventures Mauritius is not liable to provide the client with any refund for the taxi fare or to cover any other charge.
Refunds must be requested by sending an email to info@bestadventures.mu to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 2 days from the day of the cancellation. Once the refund request has been submitted, please note that it will be processed by our accounting team, which may take up to 21 working days.
Note:
The cancellation policy outlined above applies exclusively if the activity is canceled by Best Adventures Mauritius without any modifications made by the client to the original booking.
